How to resolve database connection errors affecting some customers
Due to the maintenance that was performed between 9/18 and 9/19, many MySQL databases required repair. While our systems administrators were diligent in repairing any corrupted databases, large databases over 1GB may have been skipped to save system resources.
How do I know if I am having database issues due to this?
The majority of customers with large databases on the affected servers may be experiencing database connection errors. If you are receiving a database connection error within your website, you may have been affected.
How do I resolve the issue?
The issue may be resolved using a spimle database check and repair within cPanel. To complete this, you may review the steps in the following article:
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Comments
n/a Points
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2014-09-20 1:30 am
I don't understand while we have as customer to take care of databases check, everything was ok until 8 am your time. What did it happen after that? what kind of maintenance have you launched? Why a Mysql database can be damaged just if it is bigger than 1 Gb? Thanks in advance
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Staff 17,314 Points
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2014-09-20 2:25 am
Hello Andrew,
I'm sorry you were having problems. Systems was required to do some updates on the MySQL servers on multiple servers hosting websites. However, your server (ehub42) was NOT part of the list involved with the maintenance. I just double-checked the list. There may have been a brief issue on your server, but as far as I can see everything is operational. Your website is up and running as well. The notice placed by Jeff above, was to let people know that they may need to run the MYSQL verify/repair if needed. This would let people take the issue into their own hands instead of having to wait for technical support to catch up with the issue. There are thousands of databases on the server, and it does take time for a small technical crew to attend to it with speed. Letting our customers know that they can run the database repair, enables you to move forward and take care of the issue quickly - if necessary. The 1 GB or more issue was stressed, because larger databases do take up more resources so they cannot be addressed all at once in order to help with server resources being consumed in the process. I hope this helps to explain the issue to you. I don't see anything wrong with your website. If you do continue to have issues, please give us more specific information on the URL where the problem exists and we would be happy to investigate. You are also welcome to contact our live support team for immediate support via phone/email/chat (contact info is below). Kindest regards, Arnel C. |
n/a Points
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2014-09-20 2:36 am
Looks like my Wordpress DB was affected and it happened while I was working on the menu structure of the site. Was able to repair the DB, but the menu structure is still broken and now the navigation on the site is mostly gone! I put in a ticket to restore the DB. I don't expect you guys will be charging customers affected by this update a fee to perform a restoration. |
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Staff 17,314 Points
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2014-09-20 2:46 am
Hello Wayne,
I'm sorry to hear that you're having problems with your database. I can see from your account that you have filed a ticket with the support department. This was best route for you to take as they have access to look into this issue immediately for you. They will respond to your support ticket as soon as they are able. Apologies again for the trouble. Regards, Arnel C. |
n/a Points
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2014-09-21 11:17 pm
Maybe it was just a total coincidence, but two of my WordPress sites hosted here were having database connection errors. I repaired them using the steps mentioned, and now the sites are working again. However, in my case, the databases are WAY under the 1 GB limit you mentioned. |
Staff 16,266 Points
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2014-09-22 2:51 pm
Hello Todd,
I am sorry if your account's databases were overlooked during the repair, as they should not have been. I will check for others as well. Still. we are happy that the fix did work for you and your sites are now up and running. Please get with us if you have any more questions or concerns. Kindest Regards, Scott M |
n/a Points
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2014-09-22 6:32 pm
My website was down a few times in the last week, each time for a few minutes. But today, it was down for more than 1 hr! I had the "Error in Database Connection" message when I tried to open my page. Now it is back up but who knows when it will be down again. Please check and let me know what went wrong? My domain is wheresdariel.com. Thanks. |
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Staff 16,266 Points
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2014-09-22 7:05 pm
Hello Dariel,
Recent updates on servers have the MySQL services being a bit unstable at times. The Systems team is working diligently to correct the issue. That was the case earlier with your site. It is now up and we hope it does not present any further issues. Kindest Regards, Scott M |
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